Legal & Terms of Service

1. INTRODUCTION

These Terms of Service (“Terms” or “ToS”) govern the relationship between you and Qilagames and Simulations Private Limited (“Qila Games,” “we,” “us,” or “our”) regarding your access to and use of Ludo Hero and any related games, mobile apps, websites, content, products, and services owned or operated by Qila Games (collectively, the “Services”).

By installing, using, or otherwise accessing the Services, you confirm that you agree to be bound by these Terms. If you do not agree, you must not install, use, or otherwise access the Services. Use of the Services is void where prohibited.

Important Note: Our collection and use of personal information in connection with the Services is described in our Privacy Policy, which is hereby incorporated by reference into these Terms. You must review the Privacy Policy before using our Services.

We may amend or update these Terms by posting the amended versions on our website or within the Services. By continuing to access or use our Services after any such changes are posted, you confirm your acceptance of the revised Terms. If you do not agree to the changes, you should discontinue your use of the Services and, if applicable, request that we close your account.

2. ELIGIBILITY

1. To access or use the Services, you must be at least the minimum legal age to consent to data processing in your jurisdiction (e.g., 13 in some jurisdictions, 16 in some EU jurisdictions).
2. If you are under the age of 18 (or under the age of legal majority in your jurisdiction), you represent that your parent or legal guardian has reviewed, understood, and agreed to these Terms on your behalf. Parents and legal guardians are responsible for the acts of minor children who use our Services.
3. If you access our Services through a third-party platform or store (e.g., Apple App Store, Google Play Store), you may be required to comply with their policies in addition to these Terms.

3.LIMITED LICENSE

License Grant
Subject to your compliance with these Terms and any relevant Qila Games policies, we grant you a non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your own personal (non-commercial) entertainment purposes. Any rights not expressly granted herein are reserved by Qila Games and its licensors.

License Restrictions
You agree not to:

• Use our Services for any commercial or unauthorized purposes.
• Reproduce, reverse engineer, decompile, disassemble, translate, modify, or create derivative works of the Services or any portion thereof.
• Attempt to gain unauthorized access to, or impair any aspect of, the Services or related systems, networks, or servers.
• Engage in unlawful, threatening, harassing, defamatory, obscene, or otherwise objectionable conduct through or in connection with the Services.
• Use our Services to infringe or violate the rights of others, including any intellectual property rights, privacy rights, or publicity rights.
• Sell, rent, transfer, or otherwise convey any account, virtual currency, or virtual items obtained in or from the Services (except where expressly authorized within the Services).

Any violation of these restrictions may result in immediate suspension or termination of your license and/or account without notice, at our sole discretion.

4.ACCOUNTS

When you use our Services, you may be asked to create an account (“Account”). You are responsible for all activities that occur under your Account, including all purchases and any unauthorized use. You must:

1. Provide truthful and accurate information when creating an Account.
2. Maintain the confidentiality of your login credentials.
3. Immediately inform us if you suspect any unauthorized use of your Account.

Account Suspension and Termination
We may suspend, terminate, delete, limit, or modify your Account (and/or access to the Services) at any time if, at our sole discretion, you violate these Terms or otherwise engage in improper or illegal conduct. You may lose access to any data, content, or Virtual Items (defined below) accumulated under your Account. We assume no liability for any such losses or consequences resulting from Account termination or suspension.

If you wish to close your Account, you can contact our support team by email at [[email protected]] (or as directed in the in-game help section, if available).

5.VIRTUAL ITEMS AND PURCHASE TERMS

Our Services may include the option to purchase virtual currency, items, or other premium content (“Virtual Items”) with “real world” money. All Virtual Items are licensed to you on a limited, personal, non-transferable, and non-sublicensable basis, and have no real-world monetary value.

1. All Sales Final: Unless otherwise required by law, all purchases of Virtual Items are final and non-refundable.
2. Changes to Virtual Items: We may regulate, modify, or eliminate Virtual Items at any time, with or without notice. We are not liable for the effect such changes may have on you, including any loss of Virtual Items.
3. No Transfers: Except where expressly authorized within the Services, you may not sell, transfer, or redeem Virtual Items for real money or anything of value outside the Services.

If you choose to sign up for any subscription service or VIP program in the future, it will be governed by subscription-specific terms presented at the time of purchase.

6.USER CONTENT

You may have the option to submit, upload, publish, or share content (e.g., text, images, audio, video) (“User Content”) through the Services. You are solely responsible for your User Content and you grant Qila Games a worldwide, perpetual, irrevocable, royalty-free, sublicensable, and transferable license to store, reproduce, distribute, modify, adapt, create derivative works from, publicly display, publicly perform, or otherwise use your User Content for any purpose, including marketing and promotions.

You represent and warrant that:

• You have the necessary rights to submit or post such User Content.
• Your User Content does not violate any third-party rights (e.g., privacy, publicity, intellectual property) or any applicable law.
• Your User Content is free of viruses, adware, spyware, or other malicious code.

We reserve the right (but have no obligation) to review, monitor, remove, or disable any User Content at our discretion, without notice to you.

7.UPDATES TO OUR SERVICES

We may periodically provide updates or changes to the Services. You acknowledge that we may update the Services without notifying you in every instance. You may also need to update third-party software (e.g., your device’s OS) to continue using the Services. We are not obligated to support older versions beyond what we consider a reasonable timeframe.

8.HEALTH AND SAFETY WARNINGS

Some individuals may experience discomfort (e.g., lightheadedness, dizziness, or seizures) when exposed to flashing lights or certain visual patterns. Play in a well-lit room, take regular breaks, and stop using the Services if you feel any discomfort. If you have any concerns or a history of such conditions, consult a physician before using our Services.

9.DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

Disclaimer of Warranties
To the maximum extent permitted by law, the Services are provided on an “AS IS” and “AS AVAILABLE” basis without warranties or guarantees of any kind, whether express or implied. Qila Games does not warrant that:

• The Services will be uninterrupted, secure, or error-free.
• Defects or errors will be corrected.
• The Services or the servers hosting them will be free of viruses or other harmful components.

Limitation of Liability
To the fullest extent permitted under applicable law, Qila Games (including its directors, officers, employees, agents, affiliates, or licensors) shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including but not limited to lost profits, loss of data, or business interruption, arising out of or relating to these Terms or your use (or inability to use) the Services.

If, notwithstanding the foregoing, Qila Games is found liable, our cumulative liability to you shall not exceed the total amount of fees you have paid to us in the six (6) months immediately preceding the claim.

10.INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Qila Games, its affiliates, officers, employees, and agents from any claims, losses, damages, liabilities, and expenses (including legal fees) arising out of or in connection with:

1. Your use or misuse of the Services.
2. Any violation of these Terms by you.
3. Your violation of any applicable law or regulation, or any rights of any third party.

11.GOVERNING LAW AND DISPUTE RESOLUTION

These Terms and any dispute arising from or related to these Terms or the Services shall be governed by and interpreted in accordance with the laws of India, without regard to conflict of law principles. You and Qila Games agree to submit to the exclusive jurisdiction of the competent courts located in Bangalore, India, for the resolution of any disputes.

12.COPYRIGHT AND INTELLECTUAL PROPERTY

All rights, title, and interest in the Services, including all intellectual property rights (e.g., copyrights, trademarks, patents, trade secrets) therein, are owned by Qila Games or its licensors. You agree not to infringe or violate our intellectual property rights or those of any third party.

If you believe your work has been used in a way that constitutes intellectual property infringement, please contact us at [[email protected]] with details of the alleged infringement so we can investigate.

12.TERMINATION

We reserve the right to stop offering, discontinue, or modify our Services (in whole or in part) at any time for any reason. We may terminate or suspend your Account or access to the Services, with or without prior notice. Upon termination, you must cease using the Services and all rights granted to you under these Terms shall immediately cease.

14.MISCELLANEOUS

1. Severability: If any provision of these Terms is found unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms otherwise remain in full force and effect.
2. Assignment: Qila Games may assign or transfer these Terms and/or any of its rights or obligations under these Terms, in whole or in part, without restriction. You may not assign or transfer any rights or obligations under these Terms without our prior written consent.
3. No Waiver: The failure of Qila Games to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision.
4. Entire Agreement: These Terms, along with any policies referenced herein (including our Privacy Policy), constitute the entire agreement between you and Qila Games regarding the Services.
5. Force Majeure: We shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including, but not limited to, acts of God, war, pandemic, terrorism, riots, embargoes, or acts of civil or military authorities.

15.CONTACT US

If you have any questions, complaints, or feedback regarding these Terms or the Services, you can reach our support team at:

Email: [email protected]

By downloading, installing, or otherwise using Ludo Hero, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.